As social distancing measures reduce, you may feel it is time to get your furniture repairs sorted at last. At Furniture Medic we are here to help repair and restore your furniture and we have put new measures in place to meet the new guidelines set out by the UK government ‘Working safely during COVID-19’.
Furniture Medic can work with you to ensure that we can meet the required social distancing measures and health & safety guidelines where possible but; please understand if your repair or restoration can not be carried out safely we will look at carrying out our service when it is safe to do so, this is for your safety and that of our technicians.
Our experience is second to none
Furniture Medic is the world’s largest furniture restoration and repair company and operates worldwide working within a variety of sectors. We can bring this experience to your furniture, giving you reassurance that your much loved piece of furniture is in safe hands.
We can work with you to:
- Establish the suitability and cost effectiveness of repair or restoration of your item
- Plan suitable collection of your item or repair or restoration on site
Covid-19 Risk Assessments
We will carry out our own COVID-19 risk assessment to assess any potential risk to our customers, our technicians and the general public.
How we’re keeping our customers safe
If you or anyone in your household is self-isolating or showing any symptoms of being unwell, please make us aware so we can re-arrange the visit.
It has never been more important for us to work together to keep our distance. We’re working hard to protect you and our colleagues – please help us to do so by following the guidelines in place.
Due to the social distancing guidance, we’ve had to change how we operate slightly:
• During the visit we will respect Government 2 metre social distancing guidelines from the moment we knock on your front door
• Please stay in another room whilst we are repairing or collecting your furniture. This isn’t us being rude, but we need your help to maintain social distancing
• We will no longer ask you to sign our paperwork and instead will now be asking for verbal confirmation that you are happy
• We kindly ask that you pay by BACS/bank transfer if possible. If you are not able to pay by BACS/bank transfer, please let us know so we can make alternative arrangements
What are we doing? We are taking extra hygiene precautions which will include:
• Wearing face coverings in accordance with government guidance
• We will try to minimise the amount of equipment we bring into your home. Where possible we will leave our larger equipment outside
• We are washing and sanitising our hands more regularly, and will do so before and after each job
Thank you for your co-operation during this difficult time.
